Last Updated: February 21, 2026 (Version 2.1)
SEERGRILLS warrants to the original purchaser that Perfecta® (the “Product”) will be free from defects in materials and workmanship under normal residential use and maintenance for a period of two (2) years from the date of delivery to the original purchaser (the “Warranty Period”).
This Limited Warranty applies only to Products purchased directly from SEERGRILLS or from an authorised reseller and used solely for residential, non-commercial purposes.
If a defect in materials or workmanship arises during the Warranty Period, SEERGRILLS will, at its sole discretion:
·Repair the Product or defective component;
·Replace the Product or component with a new or refurbished equivalent of equal or greater value; or
·Refund the original purchase price.
Any repaired or replaced Product or component is warranted for the remainder of the original Warranty Period.
This Limited Warranty does not cover:
·Normal wear and cosmetic changes (including discoloration, oxidation, or minor surface scratches)
·Cosmetic imperfections that do not affect functionality
·Consumable or wear components (including gaskets, seals, filters, probes, batteries, or similar items) unless defective upon delivery
·Damage resulting from misuse, abuse, neglect, improper installation, or failure to follow operating instructions
·Unauthorized modification, alteration, or repair
·Commercial, rental, or non-residential use
·Damage caused by power surges, gas supply irregularities, environmental exposure, fire, flood, or other external causes
·Use of non-SEERGRILLS approved parts or accessories
Damage or failure not caused by a defect in materials or workmanship is not covered.
To obtain warranty service, you must:
· Provide proof of purchase
·Operate and maintain the Product in accordance with the User Manual
·Provide requested documentation (including photographs or video where applicable)
·If required, safely package and ship the Product
Unless prohibited by applicable law, customers may be responsible for initial shipping or transport costs. If the claim is validated, SEERGRILLS will cover return shipping or replacement delivery.
If the Product was purchased through an authorised reseller, customers may be directed to the reseller for initial support where applicable.
Before requesting service, please review the Troubleshooting section of the User Manual.
If assistance is required, contact:
Email: support@seergrills.com
Website: www.seergrills.com/pages/warrantyform
Please include:
· Product model and serial number
· Description of the issue and any error codes
· Supporting photographs or videos (if available)
· Proof of purchase
SEERGRILLS may provide remote troubleshooting before authorizing repair, replacement, or return.
Validated warranty claims are typically processed within four (4) weeks, subject to parts availability and logistics.
If the exact Product or component is unavailable, SEERGRILLS may provide a comparable replacement of equal or greater value.
To the maximum extent permitted by applicable law, SEERGRILLS shall not be liable for indirect, incidental, special, consequential, or exemplary damages arising out of or relating to the use of the Product.
SEERGRILLS’ total liability shall not exceed the original purchase price of the Product.
This Limited Warranty provides specific legal rights.
You may also have additional rights under the laws of your country, state, or province. Nothing in this Limited Warranty limits or excludes any rights that cannot be limited or excluded under applicable law.
This Limited Warranty applies only to the original purchaser and is not transferable.
For Products outside the Warranty Period, SEERGRILLS may offer repair services or replacement parts at reasonable cost. Please contact Support for further information.
Do not attempt to service internal gas or electrical components.
Opening, modifying, or servicing the Product by anyone other than SEERGRILLS or an authorized service provider may void this Limited Warranty.
This Limited Warranty applies to Products purchased under the terms in effect at the time of purchase. Updates apply only to future purchases.
For the most current version, visit:
www.seergrills.com/pages/warranty